The content of this page pertains to Rakuten Global Market, a service that has already ended.
本页面内容显示关于已终止服务的Rakuten Global Market(乐天跨境购物平台)
本頁面內容顯示關於已終止服務的Rakuten Global Market(樂天跨境購物平台)
이 페이지는 이미 종료된 서비스에 관한 내용을 표시하고 있습니다.

Regarding international shipping

Shipping method and options

The shipment of your purchase is handled by the merchant. Please contact the merchant since each merchant vary on the availability of shipping internationally, option on carrier service and shipping method, etc.
*Customs may open the package during custom clearance regardless the shipping method.

Delivery schedule

The shipment of your purchase is handled by the merchant so kindly contact the merchant for the delivery schedule or confirm the item page.
Please understand in advance that the delivery may delay due to weekend, holiday, custom clearance, late payment, confirmation on delivery fee, etc.
After the merchant has shipped out the order, an email along with the tracking number will be sent.
Kindly confirm the delivery status by using the tracking number.
Please inquire the merchant directly if the there is any issue with the tracking number or delivery status.

Shipment available countries/regions 

Shipment available countries/regions 
Kindly contact the merchant or confirm the page of merchant regarding the shipment availability to the country / region of destination.
Due to changes in tax system among countries which is affecting VAT (Value Added Tax), GST (Goods and Service Tax), etc., is also affecting delivery and custom clearance. Thus, we have temporarily stopped receiving orders from the following countries. We apologize for the inconvenience, but your understanding is highly appreciated.
Countries which orders are not accepted
United States, United Kingdom, Australia, Singapore, New Zealand, Norway, France

“Rakuten Global Express” which is Rakuten's official forwarding service may ship to countries which the merchant does not accept orders. Please consider using international forwarding service.
Rakuten Global Express

How to confirm shipping fees

International shipping fee is announced by the shop upon confirmation after the orders are placed, so please wait for the merchant’s email.
Also, if you would like to ask for the shipping fee in advance, please consult with the merchant directly.
Furthermore, the shipping fee vary depending on the carrier service, size, and weight of parcel, so it may take some time for the merchant to provide the actual fee.
Please wait for a few business days after you made the inquiry.

Regarding custom clearance, custom fee, taxes

Recipient of international shipping may be subject to custom duties, other taxes, and public charges as well as fees.
Thus, the receiver may be required to pay for such fees and taxes.
For further information, please kindly contact the local custom office.

Prohibited / restricted items

Every country has different list of prohibited and restricted items, so please contact the local customs for further information.
Although the delivery method may differ depending on the merchant, kindly confirm the international post office website for your reference.
In addition, it is recommended to inquire about prohibited or restricted items to the merchant or international package forwarding service before shipment.
 *Kindly note that the merchant will not refund the item amount if it is confiscated by customs.

Regarding tracking of order

For undelivered orders, please track your parcel by using the tracking number sent by the merchant through email.
Please contact the shop with the order number if the tracking number is unprovided or for any issue with the order.

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