Ask us with Live Chat

Hello there! Welcome to Rakuten Ichiba Live Chat!

To begin, enter your Email Address & Inquiry below, then hit "Start Chat".

Please be aware that inquiring to us, Rakuten Ichiba, is different from inquiring to a shop directly. If your inquiry is regarding a product or an order, including details, payment, shipping & delivery, cancellation & returns, please kindly contact the shop directly and they will be able to assist you.

For Rakuten Members, please input the Email associated with your Rakuten membership.

Our Live Chat Support is available during the following hours:
Everyday, from 9:30am to 6:00pm.
※Times are of Japan Standard Time (JST).