Ask us with Live Chat

Hello there! Welcome to Rakuten Ichiba Live Chat!

To begin, enter your Email Address & Inquiry below, then hit "Start Chat".

Please be aware that inquiring to us, Rakuten Ichiba, is different from inquiring to a shop directly. If your inquiry is regarding a product or an order, including details, payment, shipping & delivery, cancellation & returns, please kindly contact the shop directly and they will be able to assist you.

Our Live Chat Support is available during the following hours:
Everyday, from 9:30am to 6:00pm.
※Times are of Japan Standard Time (JST).