The content of this page pertains to Rakuten Global Market, a service that has already ended.
本页面内容显示关于已终止服务的Rakuten Global Market(乐天跨境购物平台)
本頁面內容顯示關於已終止服務的Rakuten Global Market(樂天跨境購物平台)
이 페이지는 이미 종료된 서비스에 관한 내용을 표시하고 있습니다.

About Contact Shop

[How to Contact a Shop]
We kindly ask that you use simple English (or Japanese whenever possible) when communicating with shop.
You may also try using Google Translation to translate a message into or from Japanese English.

You can contact a shop by the following 4 methods:

1. "Contact Store" located on each product page 
Each product page will have a "Contact Store" (「ショップへ相談」) link on the top left side of the page. 

2. Shop's information page (E-mail address) 
Each shop has their individual information page, where you can learn more about their shop or contact them.
You can find a shop's information page on the top left of the shop or product page, under the shop name.

3. Replying to an order confirmation E-mail 
If a shop has previously contacted you, you can contact them back by simply replying to their E-mail.

※ Remember to provide your order number when you are inquiring about an existing order. 

4. Contact Shop via “Purchase History” (「購入履歴」) 
Go to Purchase History -
Click on “Contact Shop” (「ショップへ問い合せ」)

Check here for more information -

[If Shop Hasn’t replied]

If you ever experience communication issues due to language barrier, or a shop has not replied to you in over 3
business days, please contact us with an attachment of the E-mail communication between you and the shop, and
we will be happy to assist you.
※ We cannot assist you if you have not made the attempt to contact the shop directly first.

Was this answer helpful?


Commonly Viewed Help Contents

Still Couldn't solve the problem?