The content of this page pertains to Rakuten Global Market, a service that has already ended.
本页面内容显示关于已终止服务的Rakuten Global Market(乐天跨境购物平台)
本頁面內容顯示關於已終止服務的Rakuten Global Market(樂天跨境購物平台)
이 페이지는 이미 종료된 서비스에 관한 내용을 표시하고 있습니다.



About Customer Protection

We will respond to the following problems to ensure that you can shop at ease at Rakuten Ichiba. 

● Product has not arrived
● Arrived product does not match product description, or product is broken
● I want to return the product, but cannot communicate with the shop
● Purchased item turns out to be a counterfeit product
● In case of such trouble, please contact us within 90 days of your purchase. We will investigate the case at our company and compensate up to 300,000 yen, if the case meets our conditions. 

The case must meet our conditions for compensation. For details, please check Customer Protection.
To learn more information regarding our customer protection, please click here. 
https://event.rakuten.co.jp/anshin/anshinshopping/

Was this answer helpful?

 

Commonly Viewed Help Contents

Still Couldn't solve the problem?