The content of this page pertains to Rakuten Global Market, a service that has already ended.
本页面内容显示关于已终止服务的Rakuten Global Market(乐天跨境购物平台)
本頁面內容顯示關於已終止服務的Rakuten Global Market(樂天跨境購物平台)
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About the Use of Points When an Order is Changed or Canceled

●If your order has been changed: 
◎If you paid all of your order amount by points and an order amount was increased when a shop processed your order(the confirmation of shipping cost, the change of quantity etc.), a difference will be charged by a payment method you selected when placing an order.
When an order amount was reduced, a difference will be refunded from points. 
◎If you paid only a part of your order amount by points and an order amount was increased when a shop processed your order(the confirmation of shipping cost, the change of quantity etc.), a difference will be charged by a payment method you selected when placing an order.
When an order amount was reduced, a difference will be canceled or refunded primarily from a payment method you selected when placing an order. 

●If your order has been canceled:  
◎Your Regular Point are instantly refunded to your Rakuten Points account.
◎As long as your Limited-Time Points have not expired, they will be refunded to your Rakuten Points account instantly.
◎If an order has been canceled or the total has changed after your Points have expired, your Points will no longer be valid, and will not be refunded.

※If you have lost limited-time Points due to a seller's cancelation of an order for reasons such as insufficient inventory or out-of-stock items, etc.:
The Points will be refunded to your Rakuten Points account two to three business days after the date of the cancellation (Monday-Friday *excluding Saturdays, Sundays, Japanese public holidays, and the New Year period). 
In the event that your Points have still not been refunded, please contact us.

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