The content of this page pertains to Rakuten Global Market, a service that has already ended.
本页面内容显示关于已终止服务的Rakuten Global Market(乐天跨境购物平台)
本頁面內容顯示關於已終止服務的Rakuten Global Market(樂天跨境購物平台)
이 페이지는 이미 종료된 서비스에 관한 내용을 표시하고 있습니다.

When to Contact a Shop

Rakuten Global Market is a marketplace allowing Japanese shops to sell to customers all over the world. 

Product sales, payment, shipment, and other policies are all managed by each shop individually,
therefore please contact the shop directly for inquiries relating to the following issues:

Please be aware, inquiring to us is different from inquiring to a shop directly. We are unable to answer inquiries regarding shop-related matters displayed above. However, if you ever experience communication issues due to language barrier, or a shop has not replied to you in over 3 business days, please contact us with an attachment of the E-mail communication between you and the shop, and we will be happy to assist you.

※ We cannot assist you if you have not made the attempt to contact the shop first.


Shop Related Help
How to Contact a Shop

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