What Happens to My Points After Cancellation ?

When your order has been cancelled, Regular Points will be refunded to your account.

Time Limited Points, however, will only be refunded if it is still within their expiry period.
Unforunately, if the expiration date has passed, Time Limited Points cannot be refunded.

※Even if you used both Regular Points and Time-limited Points together in one purchase,
if the expiration date has passed, only the Regular Points will be returned to you.

To learn the difference between Regular Points and Time Limited Points, click here.

If you notice your points have not been returned yet, please contact us.

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Point Related Help
What are Rakuten Super Points
How to Check Rakuten Super Points
How to Use Rakuten Super Points
Timing of Receiving Points
Regular Points vs. Time Limited Points

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