The content of this page pertains to Rakuten Global Market, a service that has already ended.
本页面内容显示关于已终止服务的Rakuten Global Market(乐天跨境购物平台)
本頁面內容顯示關於已終止服務的Rakuten Global Market(樂天跨境購物平台)
이 페이지는 이미 종료된 서비스에 관한 내용을 표시하고 있습니다.



[Rakuten Global Market] How to Change Your Payment Method (for Rakuten Global Market)

 
On this Help page, there are 2 patterns depending on a shop you used.
Please refer to Pattern A or Pattern B by checking an Order Confirmation Mail(automated mail) or information on Shop's Information Page.

 
Pattern A
If you received an Order Confirmation Email that says:

- Questions regarding Rakuten Ichiba:
https://ichiba-en.faq.rakuten.net/



 
 
Pattern B
If you received an Order Confirmation Email that says:

- Questions regarding payment, or Services of Rakuten:
https://ichiba-en.faq.rakuten.net/form/summary-inquiry
 



Pattern B
On Rakuten Ichiba, when your payment wasn't approved, you can change your payment method from Purchase History.
Please note that if you didn't change your payment method in 7 days from the day you received information from Raktuen Global market, your order will be automatically cancelled on the 8th day.

Only Rakuten members can change their payment methods from Purchase History.
・If your credit card was not accepted, you can change your credit card information or use Alipay/PayPal.
・For those who completed chechout as guests, please kindly wait until you receive information from a shop.

1.Access Purchase History
2.Click "Display Detailed History" of your order
3.Click "Modify or Cancel Your Order"
4.Click "Modify" under "Details of Payment Methods, Delivery Methods" to modify your payment method.
5.Modify your payment method or credit card information
If you would like to modify your payment method, please select new payment methods.

■How to modify your credit card information
If you are going to use another registered credit card, please select an item which a credit card type and expiration date are displayed, and click "Select" button on the right.
If you are going to input your new credit card information, please select "Use Another Card" and click "Select" button on the right, and input information.

6.Confirm your input content, and click "Confirm Changes of an Order"
7.Confirm changes, and if there is no error in your input content, click "Confirm Changes of an Order as Above"
8.If screen messages are displayed, your order was modified/canceled.

Was this answer helpful?

 

Commonly Viewed Help Contents

Still Couldn't solve the problem?