About the Use of Points When an Order is Changed or Canceled
●If your order has been changed:
◎If you paid all of your order amount by points and an order amount was increased when a shop processed your order(the confirmation of shipping cost, the change of quantity etc.), a difference will be charged by a payment method you selected when placing an order.
When an order amount was reduced, a difference will be refunded from points.
◎If you paid only a part of your order amount by points and an order amount was increased when a shop processed your order(the confirmation of shipping cost, the change of quantity etc.), a difference will be charged by a payment method you selected when placing an order.
When an order amount was reduced, a difference will be canceled or refunded primarily from a payment method you selected when placing an order.
●If your order has been canceled:
◎Your Regular Point are instantly refunded to your Rakuten Points account.
◎As long as your Limited-Time Points have not expired, they will be refunded to your Rakuten Points account instantly. ◎If an order has been canceled or the total has changed after your Points have expired, your Points will no longer be valid, and will not be refunded.
*If you have lost limited-time Points due to a seller's cancelation of an order for reasons such as insufficient inventory or out-of-stock items, etc.:
The Points will be refunded to your Rakuten Points account two to three business days after the date of the cancellation (Monday-Friday *excluding Saturdays, Sundays, Japanese public holidays, and the New Year period).
In the event that your Points have still not been refunded, please contact us.
◎If you paid all of your order amount by points and an order amount was increased when a shop processed your order(the confirmation of shipping cost, the change of quantity etc.), a difference will be charged by a payment method you selected when placing an order.
When an order amount was reduced, a difference will be refunded from points.
◎If you paid only a part of your order amount by points and an order amount was increased when a shop processed your order(the confirmation of shipping cost, the change of quantity etc.), a difference will be charged by a payment method you selected when placing an order.
When an order amount was reduced, a difference will be canceled or refunded primarily from a payment method you selected when placing an order.
●If your order has been canceled:
◎Your Regular Point are instantly refunded to your Rakuten Points account.
◎As long as your Limited-Time Points have not expired, they will be refunded to your Rakuten Points account instantly. ◎If an order has been canceled or the total has changed after your Points have expired, your Points will no longer be valid, and will not be refunded.
*If you have lost limited-time Points due to a seller's cancelation of an order for reasons such as insufficient inventory or out-of-stock items, etc.:
The Points will be refunded to your Rakuten Points account two to three business days after the date of the cancellation (Monday-Friday *excluding Saturdays, Sundays, Japanese public holidays, and the New Year period).
In the event that your Points have still not been refunded, please contact us.