The content of this page pertains to Rakuten Global Market, a service that has already ended.
本页面内容显示关于已终止服务的Rakuten Global Market(乐天跨境购物平台)
本頁面內容顯示關於已終止服務的Rakuten Global Market(樂天跨境購物平台)
이 페이지는 이미 종료된 서비스에 관한 내용을 표시하고 있습니다.



About Return Policy

As the sales of products are managed by each shop, the return policy will vary depending on each shop individually.
You can find each shop's return policy on the shop's information page.
※ Not all shops have their information page available in English.

If you are having trouble understanding a shop's information page OR you would like to learn more about their return policy, OR request for a return, please contact the shop directly.

[About Receiving Wrong or Damaged Products]
If you have received products which are not what you ordered, damaged, or the incorrect quantity, please contact the shop directly, and they will be able to assist you. 
Remember to provide your order number, as well as any helpful information such as photos of your package and product. 
Please be aware that inquiring to us is different from inquiring to a shop directly. We are unable to answer shop-related questions as the product sales, payment, shipment and other policies are all managed by each shop individually. However, if you ever experience communication issues due to language barrier, or a shop has not replied to you in over 3 business days, please contact us with an attachment of the E-mail communication between you and the shop, and we will be happy to assist you.
※ We cannot assist you if you have not made the attempt to contact the shop first.
https://chat.ichiba.faq.rakuten.co.jp/

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