Return Policy

As the sales of products are managed by each shop, the return policy will vary depending on each shop individually.

You can find each shop's return policy on the shop's information page.
※ Not all shops have their information page available in English.

If you are having trouble understanding a shop's information page, would like to learn more about their return policy,
or request for a return, please contact the shop directly.

Please click here to see Rakuten Policy in Russian.

Cancel / modify an Order
Customer protection

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